This dress is completely hand made from scratch, even a standard size.
20 - 30 days
7 - 15 days rush order
2 - 4 days rush order
25 - 35 days
10 - 20 days rush order
||10 - 20 days normal
2 - 7 days rush
12 - 24 days
5 - 12 days rush order
Tailoring time refers to the time from when your payment is received to when we gather up all the items and pack them. Shipping time takes for the package to be delivered by the couriers to the major destination, that are various from the different countries.
We provide rush order service for all products, and will only charge once the rush fee per order, even though there are 2 or more products in one order. If there is a rush order, we strongly suggest you to contat us before place order to avoid error estimates. If you need the dress before a particular date, please kindly specify it in the order note area when checking out.
Free Shipping to the majority of countries worldwide on orders over £51.84, and we always use the fastest and the most appropriate shipping method that can be tracked online. (More shipping details, please click here.)
Online purchases require flexibility and support. We understand that and wish to create a satisfying and enjoyable shopping experience for you.
You should contact us within 7 business days(from the date that the item is received) if you want to return the item back to us. A reply with the resolution is offered within 24 hours.
Cancellation We understand that our customers sometimes need the flexibility to cancel orders for a variety of reasons. The good news is that after placing your order, there is still time to change your mind.
(More return and cancellation details, please click here.)
- Do you have a retail store where I can try the dresses?
Sorry, at the moment, we are an online only store, but we may have retail store in the future.
- Can I buy several products to try on and return those I don't like?
Sorry, all our dresses are made-to-order products. We don't offer sample dresses for customers to try on.
- I am usually a U.S size 4, can I choose a size 4 here too for my dress?
No! Bridal companies typically run smaller than regular clothes. So if you wear a 4 for your regular clothes, it doesn't necessarily mean that you are also a 4 with us. Please carefully compare your body measurements with our Size Chart before deciding your size with us!
We highly recommend you provide the exact measurements so that we can make the dress more fit to your body. It's totally FREE, and our return policy is the same for standard size and custom size.
- Do I need to find a professional seamstress to take my custom measurements?
We actually recommend you to just find a friend or family to help you take the measurements, because a seamstress may take your measurements according to his or her own understanding without referring to our guide. We have a very clear and easy-to-follow Measuring Guide, as long as you carefully follow the guide, everything will be fine.
- What type of payment methods do you accept?
We accept credit card(VISA and Mastercard), Western Union, Wire Transfer. All the payment methods have been proven to be the most secured payment methods for online/offline users.
- Will I receive a tracking number when my order is shipped?
Yes, we will send you the tracking number once your order leaves us, so that you can easily track your order online.
- Can I get a swatch/color sample? How can I order it?
We offer up to 5 free swatches, but you will need to cover the shipping fee, you can contact our customer service to order the swatch.